Colorado Christian University
Proxy Information

Proxy Information

Granting Proxy Access

As a Colorado Christian University student, you can grant others permission to access financial aid and payment information in your Self-Service account on the web. This is called granting “proxy access,” and you refer to the other person as your “proxy.”

Students commonly grant parents or spouses access to their personal information. Currently, students can grant proxy access to "Make a Payment", "Account Activity/View Statement", "Grades" (final posted grades only), "Required Documents for Financial Aid" and "Financial Aid Awards". Additional areas of access may be added in the future.

This designation does not take the place of the protections afforded to the student under the Family Educational Rights and Privacy Act (FERPA). Release of a student’s non-directory educational records is still not allowed without the student’s written consent, including to parents, family members, and designated proxies. Students can complete a FERPA Release Form, and submit it to Service Central to provide outside parties additional access to their education records.


Instructions for Students

Log into Self-Service.
If you used the link above, you should be taken directly to the proxy management page. If you are not in the proxy page click the box with your name on the top right and choose “View/Add Person Proxy".

proxy management

At the bottom of this page is the “Add a Proxy” area. Click on the drop down arrow and choose the person you want to grant proxy access to. Only family members with an email address already associated to your student record will be shown as options.

To add someone not listed, please email Service Central using your CCU email account to update your information. You will need to provide your proxy’s first and last name, email address, city and state of residence, telephone number, and the proxy’s relationship to you. Please submit full, legal names only. Staff members may ask for additional information to help them identify the appropriate person in our database.

select a proxy

Please confirm that the listed email address for your proxy is current and correct, as their username and password will be sent to them at that address.

If the email address is not correct, DO NOT proceed with saving the page and finishing designating that person as your proxy. Instead, please email Service Central using your CCU email account to update your proxy’s email address.

If the email address is correct, check the boxes to grant access to areas you want.

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Then agree to the disclosure by marking the checkbox and click “Save” to finish.

agreement

Upon successful submission you should see a notification at the top of the page.

agreement

And you will now see that person listed as an active proxy.

To later remove or change what your proxy has access to, click the pencil icon on the far right side of the Active Proxy. Upon saving the changes you will again see the notification of success at the top of the page. If you removed all access, that person will no longer appear in your active proxy list.


Instructions for Proxies

Upon your designation as a proxy by the student, if you are not already a proxy or otherwise have access to CCU's systems, you will receive an email with a link to Self-Service and your username, along with a second email containing your password. You will be prompted to change your password the first time you login.

If you ever forget your password, please email proxysupport@ccu.edu from your email address on file.

When you are ready to login, go to Self-Service and enter in your credentials. Once logged in, you will be prompted to choose if you want to work as yourself or as the student who granted you proxy access. Choose the student and click “Continue”.

self or student

You will know you are acting for that person from the green bar at the top of the page.

acting

Depending on what you have been granted access to you will see up to three categories to choose from. Click on one to take you to that area.

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financial-aid.png

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FAQs

Which students can set up Proxy access?

Any student has the ability to set up Proxy access. The link can be found in the student’s Self-Service account.

Is a student required to set up Proxy access?

No. students may set up Proxy access to authorize others to view specific information, however students are not required to do so.

I’m a parent/spouse of a CCU student and would like access to my student’s online account. How can I gain Proxy access?

Access is granted only by authorization of the student. Once the necessary steps are completed by the student, a designated Proxy will receive an email indicating the account has been created with login information. A second email will provide a temporary password.

Can a Proxy call CCU if he or she has questions about a student account?

Release of a student’s non-directory educational record is still not allowed without the student’s written consent, even if someone is listed as a Proxy. CCU will not answer questions about information on the student’s record without this consent. Please submit a FERPA Release Form and submit it to Service Central to provide outside parties access to your educational record.

The person I want to designate as my proxy is not in the list of available proxy options. What should I do?

Only family members with valid email addresses that are associated with your student record will be listed as proxy options. Please email Service Central using your CCU email account to update your information. You will need to provide your proxy’s first and last name, email address, city and state of residence, telephone number, and the proxy’s relationship to you. Please submit full, legal names only. Staff members may ask for additional information to help them identify the appropriate person in our database.

The email address that is associated with my proxy is incorrect. How can I correct this information?

Please email Service Central using your CCU email account to provide an updated email address for your proxy. Without a valid email address, your proxy will not receive the appropriate login/password information to set-up the proxy access

Can CCU staff make updates to what my proxy can view?

No. University staff cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.

My parents (or spouse) are listed on my FERPA Release form, but they can’t access my student information online. Why?

Granting proxy access is separate from submitting the FERPA Release form. You’ll need to log into Self-Service and designate your parent or spouse as your proxy.

My mom is already my proxy. Now my brother is a student here. Can she automatically access my brother’s information too?

Your brother needs to access his own User Profile in Self-Service, and designate your mom as his proxy. Once proxy access has been granted, your mom can use the same username and password to access his information too.

My proxy forgot his/her password. What should they do?

The proxy will need to email proxysupport@ccu.edu from their email address associated with their account to request a password reset. It will then take up to 2 business days for the password to be reset. The proxy will receive an email with a temporary password upon completion.