LEVEL I IT SUPPORT TECHNICIAN: Pay: 20 hours/week; Hours: Full-Time; REF #3265831
We are looking for a field tech support specialist for 50% work in and around Denver Metro area and 50% remote work from central office. Would be servicing offices from 5 people to 50, businesses only.
This job is hourly unless discussed otherwise but with the right person, this will lead to full-time salaried employment. Great opportunity for someone to get into the field and learn IT across a broad scope of environments.
RESPONSIBILITIES:
1. Work with other Support Center analysts and Senior Technicians to understand workstation support needs.
2. Resolve calls/tickets that have been escalated in the Ticket Tracking system
3. Assume primary responsibility for client's workstation support
4. Provide hands-on and remote controlled workstation support services
5. May be required to restore software images
6. Participate in Hardware and Software deployments
7. Resolve networking issues
8. Responsible for all work in progress assigned to ensure completion of tasks
9. Proper communications with clients.
COMPETENCIES:
1. Must enjoy solving a wide variety of problems on a continual basis
2. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (domain, workgroup, and desktop).
3. Experience with customer service functions such as workstation
4. Familiarity with Windows domain environments and OS/application software
5. Ability to translate technical terms into non-technical language
6. Communicate effectively with team and end-users
DESIRED QUALIFICATIONS:
1. Associates Degree in Computer Science or related discipline
2. 1-3 years experience in computer support
3. Excellent customer service, interpersonal, organizational and communication
Important Information:
Pay: 20/hour
Hours: Full Time
Location: Denver, CO
REF #3265831
Are you interested in applying? Then contact EMS with the reference number through the Student Contact Form to learn more information and get started with the application process!
CIVIL RIGHTS SPECIALIST: Hours: Full-time; REF #3262090
This department is filling a Civil Rights Specialist focused on subcontractor compliance support in Denver. In this position, you will provide technical support and analysis for the company's Civil Rights Business Resource Center (CRBRC) subcontractor compliance, including front-end user support for software systems, make recommendations for process and system enhancements, and learn to conduct audits, monitor compliance, and train others on regulations and software. Sign up now by contacting EMS with the reference number through the Student Contact Form to learn more information and get started with the application process!
Major duties and responsibilities include, but are not limited to:
- Provide front-end helpdesk support and user-training on Civil Rights software systems (B2GNow) for construction contractors.
- Use knowledge of related laws, regulations, and processes to recommend effective ways to apply the software systems in an efficient manner to support contractor compliance.
- Develop and implement methods to track data related to customer and system issues that can be used to generate reports for further analysis.
- Provide customer interface/support for software systems via email and phone.
- Conduct analysis on the common issues being faced by users and develop recommendations to streamline processes within the systems.
- Escalate complex issues to the Construction Compliance Supervisor and provide input on the most effective ways to address gaps through existing training sessions and resources.
- Develop, implement and monitor subcontractor civil rights compliance processes and programs on construction projects, including sublet approval and Commercially Useful Function (CUF) processes.
- Learn to conduct audits and monitoring to ensure compliance with federal and state laws and regulations by developing audit plans, compiling findings, identifying trends and generating reports.
- Assist in developing and delivering training related to software systems and regulations to internal and external stakeholders to ensure statewide consistency.
- Learn to evaluate system reports to recommend process changes for increased effectiveness and stream-lined, consistent processes.
- Other job duties as assigned.
Work Environment:
- Primarily 8:00 am – 5:00 pm work hours, Monday-Friday
- Travel required during work day to attend meetings and visit project sites
- Must occasionally attend meetings and events after hours including evenings and weekends
MINIMUM QUALIFICATIONS, SUBSTITUTIONS, CONDITIONS OF EMPLOYMENT & APPEAL RIGHTS:
This experience must be specifically documented on your application. Additional information submitted after the closing date of this announcement will not be considered in the review of your application.
- A bachelor's degree from an accredited college or university in Business Administration, Public Administration, Political Science, Economics, Engineering, Information Technology/Computer Science, or a closely related field (A copy of your transcript must be submitted to verify this requirement.)
- AND at least one year of full-time professional work experience with a primary focus on integrating business needs and processes with software functionality including troubleshooting end user computer issues and/or construction contract compliance.
Pay: $44K-54K/year
Hours: Full-Time
Location: Denver
REFERENCE #3262090
APPLICATIONS ANALYST 1: Pay: $55K/year; Hours: Full-Time; REF #3289894
GENERAL STATEMENT OF JOB FUNCTION:
Provide application and data support for our Campus Management Student Information System (SIS) and Customer Relationship Management (CRM) customers while also promoting and advocating efficient use of the system. Must have excellent customer service and communication skills and be self motivated and willing to learn new technical skills. Will employ analysis skills to gather customer requirements and work until completion for best customer satisfaction. An overall good knowledge of technical concepts and approaches for support is also needed. Sign up now by contacting EMS with the reference number through the Student Contact Form to learn more information and get started with the application process!
ESSENTIAL FUNCTIONS:
- Liaison to SIS and CRM customers.
- Provide SIS and CRM application support – combination of technical and functional.
- Schedule and facilitate the Campus Management User’s Group meetings.
- Schedule and monitor SIS and CRM upgrades, patch installs, and database refreshes.
- Help test product upgrades and patches.
- Have a good understanding of customer’s business processes so improvements, configurations, and general changes can be viewed and directed as a whole.
- Coordinate the resolution of assigned incidents with Campus Management Support.
- Gather customer requirements in the areas of reporting, SQL queries, and functional configuration changes and determine the best approach for resolution – internal and/or vendor completion.
- Create/Modify custom Crystal Reports and SQL queries as required.
- Advocate the efficient use of the SIS and CRM within Denver Seminary.
- As needed, provide training for functional department customers.
- Other duties as assigned.
Pay: $55K/year
Hours: Full-Time
Location: Littleton, CO
Reference #3289894